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Complaints Handling Specialist + Case Manager

  • Location:

    City of London, London

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £31837 per annum + Company Benefits

  • Contact:

    Fenchurch Street Branch

  • Contact email:

    fenchurchst.web@brookstreet.co.uk

  • Job ref:

    FEN/447926_1539076425

  • Published:

    about 1 month ago

  • Expiry date:

    8/11/2018

  • Startdate:

    ASAP

Job Description

Our City of London based client is looking for a complaint handling specialist to join their team and resolve as well as act on complaints received by the customer.

They are a financial services based organisation located in the London Bridge area.

Your new role is a multi skilled blend of customer service/resolution of complaints and investigation of misuse and allegations. Your time will be divided between dealing directly with customer, scheme partners and external organisations. You must then reach a fair outcome balancing both customer and business needs.

The role involves taking inbound calls dealing with product or service complaints directly from the customer. You will make sure you reach a fair conclusion in line with company regulations, the role will also require you to speak with internal and external stakeholders.

The successful applicant will have had experience in dealing with complaints , have a clear and articulate telephone manner, have the ability to build a relationship with other departments and have experience of writing letters in response to complaints or complex queries.

If you have the relevant experience and want to work in the financial services as a complaints handling specialist then apply today!!

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