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Complaints Officer

  • Location:

    London

  • Sector:

    Admin & Secretarial, Customer Service

  • Job type:

    Temporary

  • Salary:

    £14.12 - £15.29 per hour

  • Contact:

    Eve

  • Contact email:

    londongov@brookstreet.co.uk

  • Job ref:

    HP0044_1642745194

  • Published:

    about 2 years ago

  • Expiry date:

    4/03/2022

  • Startdate:

    ASAP

Job Description

A new role has become available to work for a Government body as a Complaints Officer. The role will be working from home, Monday - Friday, 9-5, 37 hours per week. The pay rate starts at 14.11 an hour, and will increase after 12 weeks to £15.29 an hour. Initially the role is until the end of March 2022, however there is a strong chance this temporary contract will be extended.
Overall, the Complaints Officer will be working on around 40-50 cases at a time. It is important you have dealt with high case loads before, and difficult situations.

Duties include:
- Dealing with correspondence for complaints via email, letter, and telephone;
- Updating the database;
- Logging all information accurately;
- Being able to provide practical solutions.

Essential criteria;
- Must have worked in a pressurised environment;
- Must have worked in a similar role previously;
- Organisational skills are a must.

Please note, the successful candidate will need to undergo extensive pre-employment checks prior to starting.

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