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Complaints Officer (Medical)

  • Location:

    Cardiff, Wales

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £11.76 per hour

  • Contact:

    Rachel Cherry

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:

    18/10/21 15:23:02

Job Description

Brook Street has an opportunity for a Public Sector organisation with offices throughout Wales to join their Governance team on a temporary, ongoing basis starting immediately.

The successful candidate will be taking the lead on patient complaints and incoming requests for further information around complaint cases relating to medical incidents.

Duties will involve:

  • Collating and organising data
  • Communicating with internal stakeholders to gather information
  • Chasing outstanding actions and requests
  • Providing regular updates to third parties and internal stakeholders

Skills required:

  • Experience of complaints
  • Experience of the medical industry / NHS / public sector complaints

This opportunity can be office based or hybrid/remote working. The organisation has offices throughout Wales, so we would welcome applicants from Cardiff & South Wales, Swansea, West Wales, North Wales & Bristol and surrounds.

Apply now!


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