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Complaints Officer

  • Location:

    West Malling, Kent

  • Sector:

    Contact Centre, Customer Service

  • Job type:


  • Salary:

    £20000 - £25000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


Job Description

Complaints Handler
Kings Hill
£20,000 - £25,000 (depending on experience)
40 hours per week - Monday to Friday

We are currently recruiting for a Complaints Handler on behalf of a large insurance company based near West Malling to respond to and investigate all complaints made in order to continuously provide an excellent level of service to customers.

This is a highly administrative role and would include preparation case files, logging and reporting all complaints made, communicating with customers verbally and in writing, identifying trends and patterns through root-cause analysis, provide recommendations to senior management based on findings and to action all cases in a professional and efficient manner.

The successful candidate will have proven complaint handling/administration experience, have strong communication and negotiation skills (verbally and in writing), have the ability to stay calm under pressure and to think logically.

What`s in it for you? Our client offers excellent benefits including a great working environment (including company events), pension scheme, private medical insurance, 22 days starting holiday entitlement, gadget insurance and discounted travel insurance!

If you would like to apply and have the right experience, please apply now!


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