Brook Street are delighted to offer this position for a Complex Provisioning Executive working for this forwad thinking company where staff culture is key to their success, where the leadership team are committed to ensuring this is one of the best places to work. Employee experience is key.
Main Responsibilities of the role:
- Ensuring provisioning stages are followed during product delivery to the clients
- Keeping clients updated on order progression in writing and according to the provided email templates and timetables for communication
- Answering client queries by phone and email within the complex orders SLA or as required by your line manager
- Working with other members of the Service Delivery and Escalation team to ensure all tasks are completed in a timely manner
- Producing Documentation and reports on performance and timelines of order journeys for complex orders
- Adhering to quality communication standards as defined
- Make recommendations for process change where appropriate
- Ensuring provisioning conforms to the product SLAs
- Attention to detail and a proactive approach is crucial to this role
- Flexible, analytical and practical problem-solving skills
- Excellent oral and written communication skills
- Previous experience with in a data services provisioning role
If this sounds like you and you would like to know more about the salary and excellent benefits please contact me.