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Contact Centre Advisor

  • Location:

    Bickenhill, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £9.62 per hour

  • Contact:

    Theresa Robinson

  • Contact email:

    birmingham.web@brookstreet.co.uk

  • Job ref:

    HB5171_1544177931

  • Published:

    10 days ago

  • Expiry date:

    6/01/2019

  • Startdate:

    Immediate

  • Consultant:

    Theresa Robinson

Job Description

Do you have a passion for providing a good service and an ear for listening? Do you feel that you would be able to cope with challenging customer queries? Does customer focus drive you in your work and give you satisfaction to deliver the best results you can. If this sounds like you then please read on as we may have the right job for you.

This role is full time and is temporary ongoing , 37.5 hours a week, paying £9.62 per hour and if successful you would need to be flexible with their shift rotations between 8:00am- 8:00pm. It is based in Birmingham near the Birmingham Airport.

You must have proven experience within a contact centre, customer service environment and be able to deal with complex, challenging queries which can require resilience. You will be the first point of contact for the customer queries. You will need to be able to manage customer expectations, interact and display professionalism at all times. You will need to adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved. Strong IT skills are also paramount to be able to navigate the in house systems and manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received. Good Microsoft IT skills including word, Excel and Outlook is essential. It is vital you have good strong communication skills, both verbal and written. You will need to be an excellent team player, who is able to display commitment and flexibility.

Please note you will be required to pay for a Standard DBS which will cost £26 for this application process. Please apply for this role for more information please email me on and you can also send through your CV for review.

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