NHS Digital - Band 4 Contact Centre Advisor
Location: Leeds and home working
Hours: Monday - Friday (37.5 hours)
This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements
The Contact Centre Advisor / Service Desk Analyst will report to the Contact Centre Team Leader. They will act as first point of contact providing timely, effective and efficient support to stakeholders including NHS Digital internal customers and the general public.
In addition to 1st line support duties the role will require the individual to become a specialist in key areas providing a knowledgeable 2nd line support within the Contact Centre/Service Desk team, managing the relationships with the business and transferring and sharing knowledge to the 1st line support team.
In certain locations this is a shift working position covering 24/7/ 365 days per year where hours worked are on a rota basis.
The Contact Centre Advisor / Service Desk Analyst will:
- receive, record and resolve queries where possible
- route and monitor support / service requests including additional administrative duties across the wider team as required
- continuously prioritise and re-prioritise the daily workload to accommodate unexpected urgent data requests and working to conflicting deadlines
Please click apply or call 01274 307569 for more information