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Contact Centre Advisor

  • Location:

    Exeter, Devon

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £11.2 per hour

  • Contact:

    Bethany

  • Contact email:

    bethany.may@brookstreet.co.uk

  • Job ref:

    HN8240_1633430207

  • Published:

    about 2 months ago

  • Expiry date:

    11/11/2021

  • Startdate:

    ASAP

Job Description

Brook Street are currently recruiting for a Contact Centre Advisor to work for a government client based in Exeter.

Main duties include:


-Receive, record and resolve queries where possible
-Route and monitor support / service requests including additional administrative duties across the wider team as required
-Continuously prioritise and re-prioritise the daily workload to accommodate unexpected urgent data requests and working to conflicting deadlines
-Input data accurately and identifying errors or inconsistencies in numerical, personal data or financial data


Skills and experience required:

-Manage own workload completing tasks that have been delegated by line manager or others
-Knowledge of Call Centre Systems
-Knowledge of Excel spreadsheets
-Sound working knowledge of Microsoft Office
-Working within a continuous Improvement Culture

This is a full time position working Monday-Friday, 37 hours per week.

Rate of pay is £11.20 per hour

This is a temporary assignment ongoing until 19/03/2022 with a possibility of an extension.

Please apply below!

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