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Contact Centre Advisor

  • Location:

    Worcester, Worcestershire

  • Sector:

    Contact Centre, Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £18000 per annum + Additional Company Benefits

  • Contact:

    Kieran

  • Contact email:

    worcester.web@brookstreet.co.uk

  • Job ref:

    WRS/9260_1563810800

  • Published:

    4 months ago

  • Expiry date:

    21/08/2019

  • Startdate:

    ASAP

Job Description

Job title: Contact Centre Advisor
Hours: 5 days over 7, including Friday, Saturday and Sunday. The weekly shifts are divided by the team with the working hours 6am - 7.15pm week days and 9am - 5pm weekend.
Location: Worcester

My client is a vibrant and modern IT company located in Worcester. They are currently looking for professional Contact Centre Advisors to join their ever-growing call centre customer service team, providing help and support whilst looking for addition sales opportunities. The business has a fantastic reputation for the development of their staff and creating a progressive and dynamic work environment.

Contact Centre Advisor responsibilities:


" Working in a target driven contact centre with a strong sales culture, identifying cross selling opportunities
" Log all enquiries and ensure the system is kept up to date and problems are resolved
" Providing exceptional customer service to all callers
" Technical troubleshooting on products
" Hitting individual sales targets



Contact Centre Advisor desired Skills and Experience:

" Exceptional communication and customer service skills
" Previous call centre or telephone experience preferred
" Excellent problem solving ability
" Sales experience, face to face or on the phone
" A natural confidence for delivering customer support

The Contact Centre Advisor position offers a competitive basic salary of 18K plus additional company benefits.

For more information on the Contact Centre Advisor position please contact Kieran on 01905 731591 or

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