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Contact Centre Agent

Job Description

Are you looking for your next role that offers job satisfaction? Are you able to remain calm under pressure? Do you feel you have what it takes to remain focused during an emergency situation? Then this may be the next challenge you have been looking for...

My Client is looking for an experienced Call handler to work within their Alarm Receiving Centre.

This position offers 4 days on and 4 days off. You will be working 12 hour shifts 6:30am - 6:30pm or 6:30pm - 6:30am. You will be required to work both shifts on a rota basis.

Key Responsibilities

 Monitor and verify alarms via telephone within strict timescales to ensure that, where possible, only genuine emergencies are passed to the correct emergency
services.
 Decide on appropriate response actions to incoming/outgoing calls.
 Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
 Maintain an excellent knowledge of, and adherence to, the operational procedures.
 Report the system and customer profile issues to the appropriate customer support admin.

Skills Required.

 Able to take own initiative and think independently.
 Computer and systems literate.
 Knowledge of Microsoft Office.
 Innovative thinker with a positive, proactive attitude and
readily embraces change.
 Able to multitask and provide detailed reporting to the
appropriate channels.
 Strong written and verbal communication skills.
 Steadiness under pressure.
 Team worker with willingness to share responsibilities.

You will need to have a least 1 years experience working within a fast paced contact centre or retail background.

Please apply now for an immediate interview.

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