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Contact Centre - NHS

Job Description

Are you able to remain calm under pressure? Do you feel you have what it takes to remain focused during an emergency situation? Then this may be the next challenge you have been looking for...

We are proud to be supporting the NHS with the expansion of their 999 Contact Centre team, based within their office in Bedford.

This is a temporary position to start work asap (dependant upon satisfactory referencing and DBS check). It is a office based role due to the nature of this contact centre, does require candidates who are flexible to work shifts are the clock; Monday - Sunday (total of 37.5hrs per week).

Working within a highly challenging but equally rewarding position, you'll be the first contact for anyone calling '999', playing a crucial role and being part of the Emergency Services. Receiving high volumes of inbound calls, you will be responsible for taking emergency calls, speaking with the general public in a calm and professional manner.

Within your role you will be given the responsibility to prioritise calls in an order of urgency and will adapt quickly to ever changing situations. You'll need to be able to remain calm under pressure and be happy to work in a fast-paced environment. There may be occasions where you will deal with distressed patients, you will need to be able to offer empathy and compassion over the call. This will be a rewarding role for those who can work well under pressure

Skills required for Call Handler:

  • Good communication skills on the phone
  • Good computer skills
  • Good listening skills
  • Staying calm under stressful situations
  • Bouncing back from challenging situations
  • Customer service experience
  • Motivated to helping people
  • The ability to take and record information accurately

Company Benefits

  • Fully paid, in-depth NHS training to enhance your skills and knowledge
  • Overtime opportunities available
  • Competitive pay rates / Pay progression - £9.09 - £18.27 per hour, paid weekly in arrears
  • Rewarding career path
  • Supporting the NHS within a critical role

Please note, that due to the nature of this role, you will be required to pass a standard DBS check, if successful for this temporary position.

Our client is keen to expand their ever growing team quickly to assist with increase in emergency calls and as such, interviews will be held over the next 7 days.

If this role is of interest to you, your available to work immediately and would like to discuss you application in more detail, please apply now and we will aim to be in contact with you, within 24hrs.


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