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Contact Centre Operatives

  • Location:

    Coventry, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £14.71 per hour

  • Contact:

    Brook Street

  • Contact email:

    coventry.web@brookstreet.co.uk

  • Job ref:

    HJ3273_1598544180

  • Published:

    about 2 months ago

  • Expiry date:

    2/09/2020

  • Startdate:

    14/09/20 16:58:09

Job Description

Brook Street are recruiting on behalf of a local government department for up to 18 contact centre operatives, to join a newly formed project team on a 2-3 month temporary contract.


These roles will be home based, and the required IT and phone equipment will be provided.

Duties include;
" monitoring an email inbox and responding to more complex enquiries by email / phone
" arranging telephone
" calling Head teachers to inform them of our offer and give them further information, encouraging them to sign up
" logging and monitoring email / phone enquiries
" liaising with senior colleagues to ensure they are well-informed to be able to promote take-up of the programme amongst their school / Local Authority contacts
" data entry (e.g. verifying school information / data / uploading school data to external partner systems etc.)
" desk research on schools' current interventions

The successful candidates will have;

" excellent communication skills (both oral and written)
" Strong skills in MS office (especially Excel, Word)
" Be methodical and have a keen eye for detail
" Confident, persuasive people skills

These roles are due to start on Monday 14th September, if you are unable to commit to this date please do not apply.

These roles will be based on a 37-hour working week, Monday - Friday, 9-5. The hourly rate of pay is £14.71

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