Job Description

Team Manager - Contact Centre
Fleetwood + Working from home
37.5 hours per week
Ongoing temporary with a view of becoming permanent
£11.76 per hour, rising to £12.74 per hour after 12 weeks

We are currently recruiting on behalf of our large NHS client for Team Manager positions within their award winning Contact Centre. This is initially a temporary position but with the view to offer the role on a permanent basis following the initial probation period. The role will be offered as hybrid working and will therefore consist of both home working and office working days.

The Contact Centre sits within the Customer Operations department, which is responsible for resolving inbound queries and back office work from customers via telephone, email, social media and post.

Do you have a passion for working with people and have natural leadership skills such an influencing, motivating and engaging well with others? This exciting role requires someone who is a positive, self-motivated individual; you will be responsible for supporting your team to provide the best customer service to our customers and work with colleagues at all levels to provide strong and clear leadership for your team, managing all areas of performance and ensuring that team objectives are achieved.

NHS BSA pride themselves on staff development and talent retention, we aim to 'grow their own' and offer various development opportunities within their Career Pathways development programme, allowing you to gain hands on experience in new roles and enabling you to expand your skills and knowledge with support of a mentor.

You should have previous experience within a target driven call centre environment and a passion for proactively improving quality and performance. You will ensure a continuous improvement culture exists within the team and as a result establish new working practices leading to performance improvements, enhanced customer service and reduced costs.

We are able to offer flexible working hours of 37.5 hours per week, within the Contact Centre Opening times which are 8am - 6pm Monday to Friday, with occasional Saturday working between 9am - 3pm.
This role is currently homeworking, with office working days on a rotational basis based at Hesketh House in Fleetwood.
Intake dates throughout October
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