Job Description

Contract: Temporary assignment
Start Date: January 2022
Salary: £8.91 rising to £9.32 after 12 week qualifying period
Hours: 37 hours, shifts between 8am -6pm Monday to Friday with every 2nd Saturday (day off during week this week)

Brook Street are recruiting for Counter Process Assistant`s on behalf of their esteemed public sector client in Glasgow.

You will be part of a team providing a face-to-face service to customers during the application process. To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.

• To capture and digitise information as part of a process
• Act as a first point of contact for customer queries
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Take responsibility to ensure continuous improvement in customer service
• Provide clear and concise responses on service queries
• Manage difficult situations displaying professionalism at all times
• Utilise time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Essential Skills

• Attention to detail
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients
• Ability to deliver high quality customer service in a professional manner, creating trust and confidence
• Excellent communicator
• Effective team player, who constantly displays commitment and flexibility
• Assimilates and applies policies and procedures consistently
• Accurate and timely delivery of tasks
• Effective problem solver
• Excellent organisational skills
• Attention to detail in record keeping

Desirable Skills

• Experience working in a visa application environment
• Working in a high volume processing environment.

All workers will be required to provide 3 years of references and be subject to Government Clearance checks