Brook Street is currently recruiting on behalf of our client who is based in Newport City Centre.
We have multiple positions available for counter assistant.
Contract: Temporary assignment 6-9 months (work volume dependant)
Start date: January 2022
Salary: £8.91 per hour - rising to £9.31 per hour after a 12 week qualifying period
Hours: The counter assistant roles include alternating shifts on a rota:
Week 1 consists of 3 weekdays 3.45pm - 5.45pm and Saturday 7.45 - 3.45
Week 2 consists of 4 longer shift week days 7.45 - 5.45
Counter Service Officers within Customer Service Offices and Centres will contribute to safeguarding identity through managing customers arriving to counter services and carrying out related activities to deliver a world class customer service within the Customer Service Network
* Greet all customers and visitors at reception and provide appropriate assistance
* Effectively organize the daily appointments, welcoming customers, setting expectations, explaining the process, putting customers at ease and handling queries including complaints
* Check customers in for appointment at the appropriate time, complete required checks and establish if applicant is fit for interview
* Plan and prepare for all allotted interviews, ensuring that any required special arrangements are facilitated
Due to the clearance required you must hold a VALID PASSPORT to apply for this role.
To apply, please upload your CV or email with your CV in Word format using the subject 'HMPO Counter Assistant'.
Apply asap as the clearance can take up to 40 days