Job Description

Counter Officer/Administrator

Hours - between 7AM and 6PM 5 days a week - Monday to Saturday (you must be able to work Saturdays) 37 hours per week.

To maintain the integrity of a government department by undertaking a range of administrative tasks primarily associated with the processing travel documents correctly.

Counter Service Officers within Customer Service Offices and Centres will contribute to safeguarding identity through managing customers arriving to counter services and carrying out related activities to deliver a world class customer service within the Customer Service Network.

Key Responsibilities:

• o Greet all customers and visitors at reception and provide appropriate assistance
• o Effectively organise the daily appointments, welcoming customers, setting expectations, explaining the process, putting customers at ease and handling queries including complaints
• o Check customers in for appointment at the appropriate time, complete required checks and establish if applicant is fit for interview
• o Plan and prepare for all allotted interviews, ensuring that any required special arrangements are facilitated

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.
Please note - this is working for a Government department in which we would need to process a high level clearance.


Look forward to hearing from you!