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Counter Process Assistant

Job Description

Contract: Temporary assignment
Salary: £9.32
Hours: 37 hours, shifts between 8am -6pm Monday to Friday with every 2nd Saturday (day off during week this week)

Brook Street are recruiting for Counter Process Assistant`s on behalf of their esteemed public sector client in Glasgow.

You will be part of a team providing a face-to-face service to customers during the application process. To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.

  • To capture and digitise information as part of a process
  • Act as a first point of contact for customer queries
  • Manage customer expectations, interact and display professionalism at all times.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
  • Take responsibility to ensure continuous improvement in customer service
  • Provide clear and concise responses on service queries
  • Manage difficult situations displaying professionalism at all times
  • Utilise time appropriately, working efficiently at all times
  • Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received


Essential Skills

  • Attention to detail
  • Able to work in a team or other structured environment.
  • Articulate and able to maintain good relationships with colleagues and clients
  • Ability to deliver high quality customer service in a professional manner, creating trust and confidence
  • Excellent communicator
  • Effective team player, who constantly displays commitment and flexibility
  • Assimilates and applies policies and procedures consistently
  • Accurate and timely delivery of tasks
  • Effective problem solver
  • Excellent organisational skills
  • Attention to detail in record keeping


Desirable Skills

  • Experience working in a visa application environment
  • Working in a high volume processing environment.


All workers will be required to provide 3 years of references and be subject to Government Clearance checks

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