This is a role which balances both Usher and clerical duties, equally allowing you to work where needed, being an essential first point of contact for all the court users involved in hearings as an Usher whilst providing excellent general administrative support to the various teams within HMCTS. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, you will need to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. You will work within a team with regular management support.
Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local offices.
" Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
" Providing support to colleagues & judiciary outside of court / hearing times
" Opening, sorting, distributing and dispatching post
" Collecting and delivering post from appropriate offices
" Answering standard enquiries and passing messages to others.
" Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
" Reception of parties to court
" Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
" Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
" Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
" Answering face to face enquiries
" Keeping parties informed of changes e.g., of courtrooms and hearing times