Job Description

Brook Street are currently recruiting for Court Ushers to work with the MoJ based in Taunton county court on a temporary basis.

CVP Administrators provide live support to CVP hearings where some or all, of the participants are engaging with a hearing remotely. This provides users with the best opportunity to have their case heard without having to go into a courtroom. You will provide an accessible and inclusive service to diverse service users, ensuring CVP hearings are run efficiently and effectively and that users experience a proficient service, increasing confidence in digital interactions with the court.

o To confidently assist participants in CVP hearings to engage fully and effectively in the hearing. Obtaining approval from the judge if a non-hearing participant wants to observe and assisting non-hearing participants to join the call, in line with the principle of 'open justice'
o Share host pin details, invitations, guidance and access codes with users to let them join the hearing at the right time. Admit users; monitoring participation, muting and/or removing parties appropriately. Close hearings, removing users once the hearing has ended
o Provide guidance to participants on how to use CVP hearings technology, using standard scripts, adapting when necessary, so that users understand what to expect
o Act as first-line support for technical issues during the hearing; calmly but urgently responding to requests for assistance in real-time, using multiple communication channels and technology/digital means. Report technical issues to Digital & Technology Service directorate (DTS)
o Coach users through the process, ensuring they are ready to engage with the hearing. Assist on setting up equipment for them before the hearing and respond to queries and issues. Provide further analysis and escalate complex queries as required
o Liaise with court and other staff to determine requirements for sharing documents over CVP, ensuring they have the relevant guidance to do so.
o Work flexibly and undertake other administrative duties, during the hearings if the nature of the hearing allows along with before and after the usual hearing hours.

This position is a full-time temporary administration role, based in Taunton, the assignment is currently due to end 20/01/21 and this position pays £8.87 rising to £9.78 after 12 weeks.