Job Description

Brook Street are currently recruiting for temporary Court Ushers to work with the MoJ based in Bristol. This role is essential to the smooth running of CVP Hearings. The main responsibilities are:

o To confidently assist participants in CVP hearings to engage fully and effectively in the hearing. Obtaining approval from the judge if a non-hearing participant wants to observe and assisting non-hearing participants to join the call, in line with the principle of 'open justice'
o Prepare for CVP hearings, maintain administration rights for assigned CVP rooms. Make sure court staff and the room are booked and available with courtroom equipment set up, ready for the hearing.
o Share host pin details, invitations, guidance and access codes with users to let them join the hearing at the right time. Admit users; monitoring participation, muting and/or removing parties appropriately. Close hearings, removing users once the hearing has ended
o Provide guidance to participants on how to use CVP hearings technology, using standard scripts, adapting when necessary, so that users understand what to expect
o Act as first-line support for technical issues during the hearing; calmly but urgently responding to requests for assistance in real-time, using multiple communication channels and technology/digital means. Report technical issues to Digital & Technology Service directorate (DTS)
o Identify solutions to frequently occurring routine issues and work with the rest of the team to share knowledge, to achieve a high level of first-contact-resolution
o Work flexibly and undertake other administrative duties, during the hearings if the nature of the hearing allows along with before and after the usual hearing hours.

This Court Usher role is a temporary assignment currently ongoing until 03/11/20 with subject to extension. This role is full time, 37 hours a week with an 8.30am start - 4.30pm finish but most of the time it needs to be flexible working to suit the court cases. This Court Usher role requires an enhanced DBS due to the nature of the working environment. If you are successful in your application, you will receive £8.87ph rising to £10.32ph after 12 weeks.