Job Description

Brook Street are seeking a Court Usher on a temporary contract with Taunton Crown Court.

• As a Court Usher, you will be the first point of contact and booking in the court users, assisting the judge/court clerk, calling cases and using video link equipment.
• You will also be required to support with minimal administration / ushering teams, preparing the courtroom daily, scanning of documents & inputting data.
• You must be confident and have excellent customer service skills.

*WITH THE NATURE OF THIS ROLE, YOU WILL BE EXPOSED TO SENSITIVE/UPSETTING INFORMATION*

As a Court Usher you will be dealing with customers before and during court hearings and carrying out basic administration, such as:

• Booking in court users, assisting Judge/court clerk, calling cases, using video link equipment.
• Supporting administration / ushering teams with daily in court processes and handling any associated court paperwork, preparing the courtroom daily.
• Preparing files, scanning of documents and inputting data.
• Post opening, Filing and data entry
• Any administrative work associated with the court
• Dealing with telephone queries and customer greeting at front desk reception

Word, Excel and good customer service skills are required.

Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress.

Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.

Enhanced DBS will need to be processed for the successful candidates.

This assignment is until the end of October 2021 paying £8.91 per hour

Monday - Friday (full time) 37 hours per week: 9am - 5pm hours are essential