Job Description

Brook Street is currently recruiting Courts Ushers to work in central Telford. This is a temporary ongoing assignment working 37 hours per week during Monday to Friday.

The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.

Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, a Court Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Court Ushers work within a team with regular management support and are responsible for their own time.

Duties will include:

Providing reception duties and customer service to all visitors Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.

Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.

Calling people into court, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary

Answering face to face enquiries

Keeping parties informed of changes e.g., of courtrooms and hearing times.

Set up Video links for Vulnerable Court Users
Answering telephone
General admin filing/inputting duties
Use of tannoy to locate parties
Use of E mails
File destruction

This is an extremely varied role and would suit a confident and organised individual.

Please register online today to be considered for this role.

www.brookstreet.co.uk/register