Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Are you seeking experience working within the Public Sector? We could have just the Job for you! HMCTS Ipswich Crown Courts are currently looking for a Court Usher to join their team on a full-time temporary basis!

The pay rate for the role is £10.42 an hour, and will rise to £10.95 after a 12 week period. with holiday entitlement and a pension scheme available. The working ours are between 8:30am - 5pm (37hrs a week), Monday to Friday.

As a Court Usher your main duties will be -

• Preparing rooms for hearings, Judiciary, Juries, Solicitors, and barrister etc.
• Be always with the Juries and swear an oath.
• Engage with Judges
• Communicate to other Ushers and team members through teams.
• General Administration duties
• Sort and deliver lists of hearings for internal & external notice boards
• Liaising with the members of the public, legal team, CPS, Solicitors and the witness service
• Completing standard forms and other correspondence
• Post handling (opening, sorting, distributing and dispatching post)
• Answering face to face enquiries.
• Ensuing Court Rooms are supplied against requirements for relevant forms and stationery
• Keeping all parties informed of any changes e.g., change of court room.
• Data Entry
• Handling Telephone calls

The role of a Court Usher is a vital part of the HMCTS, as you will act as an essential first point of contact for all court users involved in hearings. As well as this, you will aid the administrative staff with the smooth flow of court work.

This job involves face to face contact with members of the public who are sometimes anxious, distressed or troubled during their court visits.

You will need to have flexibility's as you may take on additional responsibilities. This is a very active job, as you may be going up and down stairs multiple times a day to collect Court Cases for example. This role will be suited to a candidate who has excellent communication and organisational skills and will be required to be on their feet most of the day.

Specific previous experience for this role is not required, however experience working in an administrative role in a customer focused environment is desired, as well as the transferable skills listed below -

• Strong customer focus and service skills
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills
• Organisational skills
• The ability to react quickly and professionally if needed
• Comfortable dealing with sensitivity and professionally with people from all walks of life; many of whom may be vulnerable and under stress.

Apply online today! As this is a government role you will be required to undergo an Enhanced DBS and provide three years' worth of employment history including references. successful applicants will be contacted within 5 days. Unfortunately, if you do not hear from us within this time, it will mean you have not been shortlisted for the position but do encourage you to apply for any other roles with Brook Street.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.