Our client located in Blackburn is seeking a Court Usher who can work flexibly between the Blackburn & Reedley (outskirst of Burnley courts). The hours of working are 30 covering over 4 days each week which will be Monday, Tuesday, Thursday and Friday.
Background and key purpose of the role
This is a role which balances both Usher and clerical duties equally allowing you to work where
needed, being an essential first point of contact for all the court users involved in hearings as an
Usher whilst providing excellent general administrative support to the various teams within HMCTS.
There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow
of court work. You will meet members of the public and their legal representatives; prepare court
/hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and
Although many of the tasks are straightforward, regulated by well-established guidelines and/or
detailed instructions, you will need to be prepared to react quickly and professionally to situations,
some of which may be unexpected. You will be comfortable in dealing sensitively and professionally
with people from all walks of life; many of whom may be vulnerable and under stress. Advice and
support is readily available and there is little discretion to depart from standard procedures, which
may well require you to take a firm stance when those procedures are not understood or welcomed
by a court user. You will work within a team with regular management support.
Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility
to work on an ad hoc basis at other courthouses and local HMCTS offices.
Duties include, yet are not limited to:
Collecting and delivering files and bundles to the judiciary
and clerks ensuring they have the necessary papers
Providing support to colleagues & judiciary outside of court /
Operating recording equipment and maintaining records of
recordings of hearings
Creating, updating, distributing and tracking files, bundles,
Creating and/or maintaining databases, lists, manuals;
completing documents including standard letters, forms,
applications, orders, records, registers, statistics etc with
clearly defined information using electronic and paper
Maintaining the Court Library (including e-transcripts and
Sorting and delivering lists of hearings for internal and external notice boards
Sort and deliver lists of hearings for internal & external notice
Reception of parties to court:
Including members of the public, judiciary, juries, solicitors
and barristers, the police, representatives of external
Providing information related to proceedings, escorting court
users into and from the building, swearing oaths etc.
Calling people into court / hearing rooms in priority order,
discussing with Court Clerks and Legal Advisers and liaising
with the Witness Service as necessary
Answering face to face enquiries
Keeping parties informed of changes eg, of courtrooms and