Court Usher/Admin Offcier

Join Our Client as a Full-Time Court Usher/Administration Officer in Bradford City Centre

Are you organised, detail-oriented, and ready to support a vital public service? Our client, a reputable organisation within the government sector, is hiring for a dedicated Administration Officer to join their team in Bradford. This full-time role offers an initial contract with the potential for extension, working Monday to Friday, 37 hours per week, at a pay rate of £12.86 per hour.

What you'll be doing:
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time.
Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

Undertake all administrative tasks to prepare for, facilitate, and result all types of hearing. ' Provide users and stakeholders with or signpost them to appropriate available support via face to face engagement, telephone interaction (incoming and outbound), and responding to correspondence in a range of formats. This includes users with specific and potentially complex needs, providing clear and consistent information to aid all users to participate in justice effectively.' Use HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring users are provided with appropriate and specific information relating to their query, utilising all contact methods.' Follow complaints policies and procedures, supporting users through the process and providing immediate response as necessary to prevent escalation and updating OPTIC as required.' Identifying risks relating to HMCTS buildings, informing the Senior Person on Site (SPoS) as required, and provide immediate response as necessary.' Operational Support' Process work using standard operating procedures to meet performance targets and maintain operational and service standards.' Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.' Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.' Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.' Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.' Support enforcement procedures, including conducting financial assessments, aiding fine collection, and producing basic statistical and financial reports.' Contribute to health and safety operations, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance.

What you'll bring:
* Strong organisational skills with the ability to prioritise tasks effectively
* Excellent communication skills, confident in liaising with various stakeholders
* Proficiency in maintaining databases and handling administrative tasks
* Ability to work independently with a high level of accuracy
* Willingness to complete specific training relevant to the role

If you're looking for a meaningful role within a supportive environment, apply now to become part of a team committed to public service excellence!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.