Court usher/ Admin Officer

Court Usher/Administration Officer (AO)

Location: Coventry Magistrates Court, 60 Little Park St, Coventry CV1 2SQ.
Hourly rate: £12.86 per hour and going upto £13.25 after 12 weeks of assignment.
OFFICE BASED
Working Days/Hours: Full Time Monday to Friday -37 hours per week, 9AM-5PM with 30 min lunch break.
Training provided: on the job training and need to travel possibly to Leamington Spa.

Length of assignment: This is a temporary position expected to start ASAP and till 30th Sep 2026 with a possibility for extension depending on performance and business needs.
Clearance level (to be applied for by Brook Street upon a successful application):
Enhanced DBS.

Brook Street in partnership with MOJ has a fantastic opportunity to join their team as a Court usher/ Administration Officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

Key Responsibilities:

Administration:
* Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers.
* Providing support to colleagues & judiciary outside of court / hearing times.
* General clerical work, including use of computers and Switchboard
* Operating recording equipment and maintaining records of recordings of hearings
* Sort and deliver lists of hearings for internal & external notice boards
Correspondence:
* Completing standard forms, etc where the information is clearly defined.
* Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
Post Handling:
* Opening, sorting, distributing and dispatching post as required.
* Collecting and delivering post from appropriate offices.
Monitoring Stock:
* Ensuring Court rooms are supplied against requirements for relevant forms and stationary.
* Collecting and delivering stationary around the offices
Data Entry and recording:
* Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.
Operating equipment:
* Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
Handling telephone calls.
* Answering standard enquiries and passing messages to others.
Arranging meetings:
* Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
* Using electronic diaries.
Reception of parties to court:
* Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
* Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
* Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary.
* Answering face to face enquiries.
* Keeping parties informed of changes eg, of courtrooms and hearing times.

Other duties:
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
* Face-to-face rns to help you continue to improve your development and performance and expand your career options. roles in HMCTS for example a court usher.
* Contact Centre roles in HMCTS for example call centre advisers.
* Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration.
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualification.

Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.