Job Description

The Ministry of Justice - Court Usher

• Location: York @ Piccadilly House, 55 Piccadilly, York YO1 9WL
• Salary: £9.94
• Full time: 5 days a week - Monday - Friday 37 hours a week
• Hours: 9-5
• Temporary Contract until March 2022 but will be extended

Role Overview:

We are currently recruiting for Court Ushers to join York County Court. you will also be required to cover court usher duties at York Magistrates as well This is a very interesting and varied role.

Responsibilities will include, but not limited to;

• Assist in the running of courts
• Collect jury panel & escort them
• General Admin, including; Photocopying, Franking of Mail
• Check any special requirements are needed for court attendees, if so, escalating it
• Ensuring all papers, pens are made available to judges
• hosting virtual hearings via teams or in house CVP (training will be provided). This could involve sending out invites to participants, accepting people into the meeting, starting and ending the virtual meetings

What we are looking for:

• Basic IT skills in Microsoft Windows (training will be given)
• Strong recent admin/customer service experience essential
• Recent Law Graduates with strong customer service skills
• Be polite and helpful to all customers both external and internal
• Remain calm, polite and tactful when dealing with difficult people
• Vigilence and professional personality
• Pass on important information to all concerned promptly and clearly, with tact and honesty
• Be approachable, non-judgmental and honest and respects confidences in dealing with others.
• Treat all colleagues fairly and be sensitive to their needs as individuals

You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support are readily available and there is little discretion to depart from standard procedures, which may require you to take a firm stance when those procedures are not understood or welcomed by a court user.

Please click apply to express your interest