Job Description

Do you have experience as a Credit Controller? If so our client, an educational facility based in Bradford is looking for an experience Credit Controller to work a 2-year fixed term position


Main Duties and Responsibilities

1. Liaise with students to discuss overdue accounts and problems in paying tuition fees and other charges levied by the Client, responding to queries in person, by telephone and by email. Ascertain the student's situation, identify specific issues that may impact on the student and negotiate a mutually acceptable settlement and payment proposal.
2. Engage with Commercial debtors, through a variety of communication channels, to help resolve invoicing queries and establish working relationships to secure the payment of overdue invoices.
3. Be a point of contact for students, the Student Loans Company and Student Finance Services to resolve individual student funding cases where student's funding is not in place.
4. Assist at enrolment events, advising students of their responsibilities concerning student funding applications, payment of tuition fees and arranging payment plans.
5. Discuss, agree, and implement instalment plans and payment arrangements with students, sponsors and commercial debtors where required.
6. Refer cases to third party debt collection agencies in the event of students, sponsors and commercial debtors have not responded to repeated payment requests and reminders.
7. Apply sanctions in line with policy and advise the relevant staff of students who are to be suspended (excluded) for non-payment and to liaise with regarding re-instatement.
8. Maintain accurate and up to date electronic debtor records about their debt status.
9. Liaise with High Court Enforcement officials regarding progress of collection where a judgement has been lodged, providing any additional information as may be required. Where no defence is presented, obtain a copy of the claim, requesting judgement, from the court.
10. Make a positive contribution to the enhancement of systems and processes to aid the continuous improvement of the team.
11. Deputise for the Credit Control Manager in the attendance of meetings and responding to queries in their absence.
12. Where required and at short notice, assist with other areas of the wider Financial Operations Team.

Benefits

• Holidays 22 days plus stats
• Salary: £24,285 - £26,396
• Full-time, Permanent 36.25hrs per week
• Hybrid working
• Discounted parking