Job Description

We have an exciting opportunity for several Credit Controllers to join our Collections team.
The HM wants to trial potential evening shifts - if any workers were interested in working 2-8, either entirely, or mixed with days, there is scope for this, as he hopes evening calls would help increase success of debt collection calls.. Re this, they will consider part time workers from 16+ hrs if needed.
3 days office during initial training (WF3 1WE is the postcode), reducing to 2 per week after initial 3 weeks, subject to performance



Role Overview
We have an exciting opportunity for several Credit Controllers to join our Collections team.
The ideal person will have previous experience in a debt recovery or credit control environment as you will be responsible for the timely collection of invoiced income that is due to our NHS Clients.
If you're hardworking, enthusiastic and enjoy working to targets, this could be the perfect role for you or someone you know!


Key Responsibilities
You will work as part of a large team collecting overdue debts by telephone and email
Effective daily contact with NHS SBS clients, debtors, and departmental stakeholders
Contribute to improving the organizations client Net Promoter Score
Responsible for the management and resolution of client queries, with escalation support from the Collections
Team Leader or Collections SME
Proactively review Client Debt reports with the Debt SME
Ensure security, integrity, and confidentiality of all data


Essential Skills

Experience of working in a debt recovery or credit control position
Can demonstrate being able to thrive in a target driven environment
Ability to build effective and positive relationships whilst delivering a high standard of customer service
Excellent negotiation skills and the ability to challenge where appropriate NHS Clients and their debtors
Seek to solve problems and suggest solutions before having to escalate them
Attention to detail is essential as all debtor interaction must be recorded for audit purpose
Desirable Skills
High volume inbound or outbound call handling experience
NHS Finance knowledge or experience
Experience of working within a Shared Services environment


Please send all cv's to -