Job Description

CREDIT CONTROL ADMINISTRATOR NEEDED, FULL TIME!

Staffordshire, West Midlands

We are currently seeking a dynamic and organised credit controller, working on a full time basis to join our university.

**Key Responsibilities**

• Customer service provision to university students, staff, and other customers in person and remotely. This will include receipting of card payments and bank transfers against correct debtor and fee type on Student Fees system.

• Taking Credit/Debit card details over the telephone from both students and sundry debtors. Processing on merchant terminals and entering payments against correct debtor and fee type.

• Reconciling all student fee receipts made each day and preparation of daily banking. Recording cash figures for Treasury team and posting income journals to general ledger after verification.

• Administer invoicing and collection arrangements for staff facilities, including staff housing, and arranging for relevant deductions from salary as necessary.

• Administer and monitor payments received from the Student Loans Company (SLC) in respect of tuition fee payments. Liaise with SLC to resolve outstanding queries, confirm outstanding student attendance queries and instigate tasks to resolve payment issues.

• Dealing with queries and requests from students, sponsors and other university staff including payment extension requests, copy invoices, scholarships, student loans and refund enquiries.

• Implement the approved university debt management procedures.

• Promptly notify debtors of amounts outstanding and due for payment; issue reminder notices and arrange repayment schedules where appropriate.

• Liaison with Student Records team regarding attendance confirmation reporting to Student Loans Company (SLC). This is to ensure accurate and timely payment of loan income.

• Communicate effectively across a wide range of audiences.

**Key Skills and Requirements**

• Payment / Cash handling experience
• Experience of taking card payments and end of day reconciliations
• Recent relevant administrative experience
• Experience of working accurately with competing priorities and as part of a team to meet strict deadlines.
• Experience of working in a customer focused environment

• Able to work well as part of a team and on own initiative

• Ability to work flexibly to meet the needs of the role
• Computer literate to enable interrogation of the finance and student records systems
• Working knowledge of Microsoft Excel and Word
• Good Interpersonal and Communications skills (written and verbal)
• Able to prioritise workloads and meet deadlines
• High degree of accuracy, numeracy and attention to detail
• Maintain full confidentiality

Due to a high volume of candidates, we kindly ask that you consider your application unsuccessful if you do not receive a call within 7 days of applying. Best of luck!