Job Description

Brook Street are working with a superb organisation in Newport area who are looking to add a Credit Control to there up beat office. This role is a great opportunity to someone who enjoys chasing clients on a daily basis and working in a fast paced environment.

Job Description -

• Management of up to 1000 accounts.
• Chasing debt on daily basis via telephone, Email and letter.
• Making at least 50 calls per day from the daily action list, aged debt and scrutiny queue.
• Management of the Calls and Reviews within the CMS system.
• Ensuring all conversations are recorded onto the diary management system.
• Working towards achieving monthly cash collection targets
• Working under pressure to tight deadlines on a daily basis
• Managing the scrutiny queue and making on the spot decisions whether to release the order for appearing in publication or not.
• Reconciling accounts as and where necessary, considering eventualities such as unravelling accounts and reallocating as necessary.
• Monitor and adjust credit limits to meet customer needs whilst avoiding the risk of bad debt.
• Taking credit card payments over the phone directly onto the customers account.
• Dealing with irate and difficult customers, both internal and external.
• Negotiating repayment plans as and where necessary.
• Liasing with Sales and Sales Managers in person and telephone/Email regarding the status of accounts and payment collections.
• Preparing accounts for the Legal process
• Raising queries as and when required.
• Chasing outstanding queries from Sales.

Please apply now or call the local Cardiff branch.