• Manage own workload to meet personal and team targets
• Making credit control calls each day
• Writing emails and letters for due and overdue balances and making follow-up phone calls
• Taking and processing payments via debit/credit cards
• Be able to promptly identify, record and follow up any customer queries with internal colleagues to ensure these are resolved in a timely and satisfactory manner
• Contribute to the development of Credit Control procedures and driving down aged debt
• Solving payment disputes and communicating with clients where necessary to secure prompt payment(s)
• Escalating to the Credit Control Manager any issues affecting the timely collection of overdue accounts
• Being able to identify and escalate any difficult clients to issue Letter Before Action
• ​Perform against targets individually whilst contributing to the overall productivity of the team
• Ad hoc duties as required

Essential skills, knowledge and experience:​

• 2-5+ years of experience
• Confident in your ability to chase debtors and possess an assertive but friendly approach while maintaining quality and professionalism
• Excellent negotiation and problem-solving skills
• Works well under pressure in a fast-paced, high volume environment
• Excellent verbal & written communication skills
• Detail-oriented and highly organised
• Highly adaptive and open to innovative new technology solutions
• Prior debt negotiation experience required

• Good Communication and phone skills;
• Ability to draft business letters, create and use excel spreadsheets.

• Microsoft Windows PC
• Microsoft office (Outlook, Word, Excel, SAGE and/or Credit Hound will be an advantage)
• Able to copy and scan documents

If interested in further details, please apply NOW!