Job Description

Credit Controller

£24,000 - £26,000 per annum

Southampton

Are you professional and driven to provide an excellent customer experience?

Do you have previous credit control or financial administration experience?

Do you have strong communication and organisational skills?

If you answered yes on all of the above, then read on:

Our client is recruiting for a Credit Controller who will manage the current and outstanding invoices for a portfolio of clients. A leading accountancy firm, this business based in Southampton are expanding and looking for pro-active and talented individuals to join their team.

Who's right for the job?

The ideal candidate will ideally have experience in Credit Control, however we are also willing to speak to candidates with strong administration experience from a regulated financial environment and for the right candidate, training can be provided. Key to the role is a positive attitude, willingness to learn and get stuck in. Of course, you will need experience of providing an excellent customer experience and strong communication skills. You will be polite and friendly, confident, enthusiastic, approachable, and motivated to achieve results.

This role requires a professional and welcoming personality and will suit a candidate who enjoys working with people and has a friendly approach. The person in this role will be able to solve problems and work under pressure whilst providing customers a great experience.

Our client's ideal candidate will have;

• 3+ years of credit control experience.
• Confident in your ability to chase debtors and possess an assertive but friendly approach while maintaining quality and professionalism.
• Excellent negotiation and problem-solving skills
• Works well under pressure in a fast-paced, high volume environment
• Excellent verbal & written communication skills
• Detail-oriented and highly organized
• Highly adaptive and open to innovative new technology solutions
• Prior debt negotiation experience required
• Office Skills required - Good Communication and phone skills; ability to draft business letters, create and use excel spreadsheets.
• Computer Skills: Microsoft Windows PC; Microsoft office (Outlook, Word, Excel, SAGE and/or Credit Hound will be an advantage) and being able to copy and scan documents.

About the job:

Your main responsibility will be to manage a portfolio of clients with pre-due, current and overdue invoices (in excess of 250). You must be confident in your ability to chase debtors and possess an assertive but friendly approach while maintaining quality and professionalism.

Key responsibilities of the role will include:

• Manage own workload to meet personal and team targets
• Making credit control calls each day
• Writing emails and letters for due and overdue balances and making follow-up phone calls
• Taking and processing payments via debit/credit cards
• Be able to promptly identify, record and follow up any customer queries with internal colleagues to ensure these are resolved in a timely and satisfactory manner
• Contribute to the development of Credit Control procedures and driving down aged debt
• Solving payment disputes and communicating with clients where necessary to secure prompt payment(s)
• Escalating to the Credit Control Manager any issues affecting the timely collection of overdue accounts
• Being able to identify and escalate any difficult clients to issue Letter Before Action
• ​Perform against targets individually whilst contributing to the overall productivity of the team
• Ad hoc duties as required.

What's in it for you?

Our client offers a salary of between £24k and £26k, depending on experience.

The role also comes with a performance-based pay scheme, private healthcare insurance, 25 days holiday + Bank holidays (and birthday off after a year of service), wellness days, an employer contribution pension, and benefits platform.

Let's get started!

This is a permanent full-time position with a start as soon as possible. This would suit someone who has worked previously in credit control, managing their own portfolio of clients, or in a financial administration role for the last 12 months. They will have strong telephone communication skills, strong motivation to learn, and a passion for providing an excellent customer service.

For more information, please contact Ben at Brook Street South or apply now to send your CV.