Job Description

Brook Street UK LTD are delighted to be recruiting a CSU Advisor for our client based in Ballymena

This role is temporary ongoing
Monday - Sunday 8:00 - 17:00 within a flexible pattern

In your new role you will be responsible for,

-Support CSU Management to deliver excellent customer service via the telephone and/or at the public counter acting as a customer advocate

-Accurately diagnose and record repairs for the organisation's tenants and work in partnership with others to resolve issues

-Responding in a timely and professional manner to customer contact using a range of communication methods.

-Recording repairs for customers from various means of contact e.g., phone, counter, and web reporting.

-Communicating with customers to understand their query and accurately.

You are a good fit for this role, if you have
-Excellent customer service skills
-Are able to address concerns, and provide empathetic information
-Great Attention to detail, being able to manage tasks precisely, maintain accurate records, and follow procedures.
-Work well in a team, adapt to changes, and contribute positively to the workplace.

Our client does require 5 GCSE`s at Grades A to C and a basic Access NI, + 1 year experience

In return, you will be paid an hourly rate of £11.98, on a weekly basis
34 days annual leave including bank holidays

Brook Street UK Ltd are an equal opportunities employer
Please submit an up to date CV to Ciara via the "Apply" link