Job Description

My Client is Global Insurance organization seeking a confident, dedicated and fast learning employee with a 'sales like flare'. They offer fantastic training and career progression and their employee retention is amazing as their perks and benefits (including an annual bonus) .

Ideally we are looking for someone with Sales, Telephone and Office based experience.

This role requires no cold calling or hard hitting sales all you wil be doing is upselling and cross selling.

If you would say that your 'personality has a sales like flair' this is the role for you!

The Role -
Maximise Finance and Insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems accordingly.

35 hours per week, (8 - 6 Monday to Friday) and (9 - 1 Saturday). Due to the nature of this position, hours may vary in line with business and client needs.

Provide a professional, efficient and proactive sale and administration service, reflecting the brand values of the client and the client you are representing.

Ensure all processes and procedures comply with FCA requirements.

Main Duties

Call Handling
o Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials
o Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials
o Actively attempt to build rapport with all callers
o Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs
o Carry out outbound sales activity ensuring all regulatory and customers service standards and requirements are adhered to where appropriate
o Display appropriate levels of patience and empathy as and when required
o Handle complaints in a positive way, in line with company procedures
o Communicate with customers and third parties in a clear, concise and professional way
o To capture all requested data and provide information to the caller
o Ensure product knowledge is kept continuously up-to-date through appropriate research and training

Correspondence/administration
o Respond to incoming correspondence in accordance with agreed procedures
o Carry out administrative tasks as required within the department

Data capture & input
o Ensure that all relevant data is entered onto the system in a timely way, with a focus on accuracy

FCA Compliance
o Operate within and adhere to the constraints of the current FCA regulations
o Ensure that the sales process carried out follows the procedure based sales approach

Accurate data capture and Reporting
o Capture all necessary information precisely and accurately relevant to product sales
o Record all daily activity for reporting purposes

Other
o To undertake other ad hoc duties as reasonably requested by your manager

Qualifications:
Essential Skills & Attributes
o Educated to GCSE standard or equivalent, including English Language and Maths
o Excellent telephone manner
o Previous experience of working within a telephone sales environment, handling both inbound and outbound calls
o A good working knowledge of Word, Excel and web based functionality
o Strong communication skills
o Punctual
o Excellent call handling ability
o Influencing and negotiation skills
o The ability to work under pressure
o Sound approach to problem solving
o A pro-active approach to sales
o A focus on customer service and quality
o Self motivated
o Reliable
o The ability to work without supervision

Desirable Skills & Attributes
o Previous experience of working within a warranty department
o Basic knowledge and understanding of FSA compliance
o Basic knowledge of vehicle technology