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Customer Account Manager

  • Location:

    Abingdon, Oxfordshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £22000 - £25000 per annum

  • Contact:

    Chantelle

  • Contact email:

    chantelle.fogarty@brookstreet.co.uk

  • Job ref:

    ABG/91482_1557238427

  • Published:

    14 days ago

  • Expiry date:

    6/05/2019

  • Startdate:

    10/06/19

Job Description

Job - Customer Service/Account Manager (All Languages)
Salary - £22,000 - £25,000 per annum
Location - Abingdon, Oxfordshire
Job Type - Permanent, Full Time
Benefits - 25 day holiday (plus bank hold), Company Pension Scheme, Life Cover, Private Dental & Health care, Eye car Vouchers, Free Breakfast items


Are you fluent in another language other than English and have great customer service skills?
Our client are seeking to recruit customer service individuals who have multiple or one language. You will be playing a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process.


What will you be doing as a Customer Service/Account Manager?
Be the point of contact for incoming sales enquiries by telephone, e-mail and "live-chat"
Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur
Raising customer quotations, proformas and coordinate stock returns where required
Providing an excellent Customer Service support by working closely with other internal departments - Sales, Accounts, Despatch
Effectively provide the customer with answers for/of any order queries or offering solutions to the queries
Analysing data information Manage non-technical complaints that are received and handling to where necessary
Manage backorder process to ensure customers are kept informed of any date changes
Manage new account process and documentation required into the CRM
Ensure customer database is regularly updated and all information logged
Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order
Gain a basic level of key product knowledge
Work with internal sales teams to maximize communication and improve efficiency's within teams to ensure high levels of customer service

Communication
The key to the role is communication. Manage Customers expectations and to liaise with other departments to resolve issues to a high level of satisfaction ensuring we are addressing the subject satisfactorily. Identify new methods of managing customer communications and ensure we monitor these to maximise the efficiency's and achieve our desired standards. Provide helpful friendly service to encourage the customer to think of us first when they have a question or a need for their research.


You should apply for this role if you have….

GCSE or equivalent education passes in English and Maths
Experience of working in a customer focused environment
Fluent written and spoken English is essential and another language
Possess excellent IT skills, including experience of working with ERP/CRM platforms
Ability to demonstrate a passion for customer service
Exceptional attention to detail, time management, and organizational skills
Ability to perform a wide variety of tasks and multi-task efficiently
Enjoy working as a team to deliver results, learn and share knowledge
Ability to work in a fast-paced environment

If you feel this role would be suitable to you, please contact Chantelle on 01235 706100

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