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Customer Advisor

  • Location:

    Belfast, County Antrim

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £15800 per annum

  • Contact:

    The branch

  • Contact email:

    belfast@brookstreet.co.uk

  • Job ref:

    BEL/295245_1554106818

  • Published:

    3 months ago

  • Expiry date:

    1/05/2019

  • Startdate:

    ASAP

Job Description

Brook Street (UK) Limited is working with our Belfast client to recruit a Customer Advisor to join their busy Planning Team within their Customer Services department.

The candidate hired for this job will be responsible for provision of general administrative support responsible for verifying and auditing sales and operational paperwork, planning connections to the company network, updating company asset systems and act as primary contact in failure management for jobs issued to our construction partners.

Responsibilities

The successful candidate will be responsible for a range of planning and connection related tasks that include, coordinating reinstatement administration, updating asset information and scheduling new connections.
Assist in primary contact for inbound telephone calls in respect of gas emergencies, connection sales opportunities, job updates and other business-related enquiries.

Recording customer and job details on company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and service requirements and standards.


This is a full-time permanent contract; the successful applicant will be required to work flexible hours between 8.30am and 7.00pm Monday to Thursday and between 8.30am and 4.30pm on Fridays, usually working no more than 37 hours per week.

The rate of pay for this role is £15,800 per annum with a salary review after successful completion of the 6-month probationary period.

Overtime is paid at a flat rate for the first 12 weeks based on a 37-hour week.
From week 13 it is paid at time and a third Mon-Fri and time and a half on Sat, Sun and bank holidays, based on a 37-hour week.

If interested please send CV via the apply link

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