Job Description

An award-winning contact centre with so many employee benefits in the Swansea area is looking for Customer Advisors to join their growing team on a permanent basis. This is a full-time opportunity.

The next training intakes are 20th November and 27th November.

Duties

As a Customer Service Advisor in Swansea you will:

• Answer incoming calls from new customers looking to go through quotes for insurance then take them through the process to set up a policy via the telephone
• Speak with customers about their plans and advise best options
• Build rapport with customers to ensure they fully understand the product they're buying

Benefits

This role offers fantastic benefits for all permanent staff:

• Free parking in the Swansea Enterprise Park area (and not far from the Liberty Stadium)
• Fortnightly pay
• 28 Days annual leave
• Dress-down / casual dress policy
• Incentives, bonuses and recognition rewards
• Free gym membership, fresh fruit & discounted food/drink from local businesses

No specific experience is required. However, a great telephone manner and upbeat personality are essential.

• Customer Service experience would be advantageous (Retail, hospitality, call centre or face to face sales)
• Able to work full-time, including Saturdays and Sundays
• Please check the location - public transport can be challenging on Saturdays & Sundays in the area (Check postcode SA7 9FT
• This role is subject to a DBS Check (Basic) & Credit Check (Credit issues can be considered but they need to be declared during your application)

Shift patterns

The successful candidate will work on a rota, with a day off in lieu when you work a weekend

• Monday - Friday 0800-2000
• Saturday 0900-1700 (1 Saturday per month)
• Sunday 1000-1600 (1 Sunday per month)

Training

Full training will be given for the first six weeks - if you have any long-term holidays booked during this time we won't be able to consider you for this intake. However, the odd day during the first six weeks won't be a problem, we just need to be aware of them.

If you have customer focused experience in hospitality, retail, care, sales or customer service then one of our team would love to speak with you today!