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Customer Advisor

  • Location:

    West Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £21000 per annum

  • Contact:

    Clare

  • Contact email:

    clare.addis@brookstreet.co.uk

  • Job ref:

    BRA/143041_1706091789

  • Published:

    about 1 month ago

  • Expiry date:

    23/02/2024

  • Startdate:

    19/02/24

Job Description

Do you have experience in Customer Service? Do you want to work for an organisation with a great culture and working environment? This company offers hybrid working (3 days in the office and 2 days at home).
Duties to include:
" First point of contact for customers via phone and email.
" Make policy amendments and provide effective solutions
" Ensure all interactions are logged accurately
" Liase with other departments
" Adhere to FCA Regulations
Skills/Competencies required
" Previous telephone-based Customer Service experience
" High level of accuracy and attention to detail
" Strong working knowledge of Microsoft Office packages
" Excellent Communication skills
" A great attitude
" Adaptable to change and willing to embrace new ideas
" Experience of working to SLA`s
" Experience of FCA regulations
Benefits
" 23 days holiday plus stats
" Bonus scheme
" Hybrid working (3 days in office, 2 days at home)
" Healthcare Plan
" Company pension
" Life Insurance
" Free Parking

Working hours are 8.45am to 5pm Monday to Thursday with a 45 minute lunch and 8.45am to 4pm on Fridays with 1 hour for lunch.

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