Job Description

My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Single Justice Service Line. This is a temporary role for 5 months, Monday to Friday with the service line open between 9.00am to 5.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr.

Please note the start date of this role is 20th May 2024, please only apply if you are able to start on this date and have minimal prebooked leave within the first 8 weeks of your start.

This is a telephony Customer Advisor role, where you will be the first point of contact for users requiring updates or signposting regarding their court cases for non-imprisonable offences, eg not paying a fare, speeding or no insurance.

You will provide an accessible and inclusive service to service users (members of the public and professional users), providing clear signposting and guidance, providing information to resolve their queries, processing and updating high volume case details accurately and efficiently. You will be dealing with the short term needs of service users.

This role is within a contact centre and is a telephone-based role, therefore you must be comfortable spending the majority of your day on the telephone. Applicants should have a resilient and assertive nature and be able explain the process, so customers understand fully what to expect.

Applicants would ideally have some contact centre experience, however, those with strong customer service skills will be considered or those that wish to have a career change into a telephone-based role.
Please note you will receive an 8 week on site induction through their training academy to allow you full training and support for the role.

This role will require a clear DBS to be in place, and three years referencing.

If you believe you have the experience and the skill set for this role, please apply asap. Due to the volume of applications, it may not be possible to reply to everyone.