Brook Street UK Ltd are seeking CV's for Customer Advisors for our client based in Newry.
Our client has been recognised as one of Northern Ireland's top 100 employers to work with! - Our client is customer focused and always invests time/training and support for you.
Hours of Work: 37.5 hours per week. Candidates need to be flexible between the hours of 8am to 8pm Monday to Saturday.
You will become a specialist in effectively resolving incidents and queries. You will become part of a team that ensures our clients continued success and will be at the forefront of creating an amazing customer experience.
Responsibilities of the role:
Resolve customer inquiries with speed and precision
Assist customers with queries
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Record, track, and effectively resolve incidents and queries
Create clear notes on customer's accounts with relevant details
Comply with company's policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Strive to achieve first call resolution
In return you will be paid an hourly rate between £7.70 and £8.21 depending on your age and enjoy a range of benefits as listed below
comprehensive initial training.
Employee recognition schemes
On-going coaching and development and genuine opportunities to develop your career with the company's management programmes
Discounts on top retail brands
28 day's holiday inclusive of bank holidays, rising to 30 from year 2
Sports & Social Scheme
Refer a friend scheme - Up to £900 for each individual referred
Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets.