Job Description

Customer and Sales Administrator
Watford
37hr week Monday-Thursday 8:30- 5pm Friday 8:30 to 3pm

My client is looking for a highly organised person with the ability to multi task.
You will from part of a small customer focused team with a can-do attitude with a primary sales admin and customer care role. You will be occasionally involved in other aspects of the company and will providing great job satisfaction for the right applicant.
My client is an OEM selling to predominantly B2B, globally directly and through our web site and distributor`s.
Interested? Read on …………
You will oversee the day to day function of the sales office process, ensuring OTIF is maintained and highlighting any issues to other departments.
" Taking and processing telephone, email and web orders for a range of customers from sole traders to nationals.
" You will be able to interpret spare parts diagrams to assist customers with section of the correct products.
" Responsible for Sales Inbox - replying to emails, product queries etc.
" Consultation with the customer to obtain all the necessary information and documentation to process the order as well as keeping them updated on the progress of their order.
" Checking orders have been delivered successfully and retrieving POD`s when required.
" Arranging collections of faulty products and following through to repair and return the product to the customer.
" Creating & processing credit notes for faulty products/returns.
" At times assist in dispatch area with picking pack dispatch.
" Assist the rest of the office team with administrative tasks, filing data entry and normalisation.
If you believe you have the below attributes a then we would live to here from you:
" Dynamic, capable, hardworking, confident and ambitious with the ability to work as part of a team whilst managing own work load.
" Have a background in sales support & administration.
" Excellent working knowledge of Microsoft Office, with strong Excel skills.
" Enjoy being the main point of contact for customers.
" Excellent telephone manner and customer relations skills.
" Methodical & highly organised.
" Excellent attention to detail and high level of accuracy.
" A confident communicator with strong problem-solving abilities.
Please send me your CV and a cover letter - due too high number of applications if you have not been contacted within 24hrs then unfortunately you will not have been successful