Job Description

O you have a background in a higher-level customer service role, ideally in a call or contact centre?

If so, this could be the perfect role for you. Working at the client`s office in the Liverpool city centre, you can look forward to working with a globally known brand and to deliver truly exceptional customer service to customers alongside engaging with all customers to gain a full understanding of their requirements

Benefits for this role include:

A competitive basic salary of £20,400 per annum.

Working hours that range between 1200-2000.

Company benefits.

Local car parking facilities and public transport links.

Day to day duties include:

Handle all customer interactions in a professional and knowledgeable manner.

Engage with customers to gain a full understanding of their requirements.

Providing a value added service at all times that enhance the customer`s experience and build on both brand and service reputation.

Capture, maintain and ensure the quality of customer data.

Identifying any service-related issues, trends or incidents.

To apply for this role, you MUST have the following skills and experience:

Have at least 2 year`s experience in a higher end customer service role (ideally contact or call centre environment).

Evidence of previously providing a high end, customer service experience.

If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx

If you require any further information, please e-mail Daniel on