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Customer Care Administrator

  • Location:

    Preston, Lancashire, N. W. England, England

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    Up to £20000 per annum

  • Contact:

    Stephy

  • Contact email:

    preston@brookstreet.co.uk

  • Job ref:

    PRE/207207_1568123362

  • Published:

    10 days ago

  • Expiry date:

    16/09/2019

  • Startdate:

    14/10/19

Job Description

CUSTOMER CARE ADMINISTRATOR

Location: Broughton, Preston
Salary: £20,000
Holidays: 23 days + bank holidays
Pension: As per statutory Auto-enrolment regulations
Permanent, full-time

My client, builder of prestigious detached family homes in desirable locations throughout the North West, is looking to recruit an experienced Customer Care Administrator.

This is a varied role 9.00am - 5.00pm Monday to Friday. As a valued member of the small team, you will deal with all aspects of the Customer Care process and assist the Office Manager to provide general office support to the Company Directors and Managers.

Key responsibilities will include:

-Answering incoming telephone calls

-Customer care administration - liaising with customers and subcontractors, advising works required, chasing outstanding works, updating customers, maintaining an accurate log of outstanding and completed works

-Record and follow up maintenance issues at our lettings properties

-Requesting, logging & monitoring subcontractor insurances and health & safety documentation

-Recording, printing and sending out drawings

-Provide typing assistance

-Proof reading and formatting documents

-Assisting with customer extras administration

-Inputting customer extras orders on Sage

Maintain the company vehicles register

-Requesting, logging & recording Gas Safety Certificates for rental properties

-Meeting & greeting visitors to the office

-Printing, filing & dealing with emails

-Photocopying, scanning and filing

-All general office administration & assistance

Key skills and attributes required for the role:

-Previous experience working in a Customer Care role

-Strong knowledge of MS Office including Outlook, Word & Excel
-Ability to work on own initiative and also as part of a team
-Excellent written and verbal English
-Excellent attention to detail
-Confident telephone manner

-Good organisation skills

-Reliable, adaptable and willing to learn

It is essential that you have your own transport due to the office location. Free on-site parking is available.

Sounds all good? Please contact Stephy for more information on 01772400106

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