Job Description

Brook Street are currently searching for Customer Care Advisors who will be working for a large, well established organisation based just outside of Derby city center. This role will be on an initial 12-week basis through agency, and then on a permanent basis after this duration.

Role - Customer Care Advisor
Pay Rate - £10 per hours
Contract Type - Full Time hours (42.5 per week)
Location - DE21

This is an excellent opportunity for candidates with previous customer service experience to become a part of an exciting organization, and part of their highly successful Customer Service team. Successful candidates will be the first point of contact for customers, using their outstanding Customer Service skills to provide advice and make every customer experience as good as it can possibly be.

This role is 42.5 hours per week covering the companies opening times of 8am-8pm Monday to Friday, and 9am-5pm Saturdays. Successful candidates will need to be available to work withing these times, although the rota would give plenty of notice of shift patterns. These shifts will be 8 hours.

Candidate experience -
- Previous customer service experience is essential for this role.
- Preferably working in an inbound customer service center answering a high volume of inbound calls.
- Experience of resolving customer queries effectively.
- Ability and flexibility to work across the centres opening hours (stated above).

Candidate personal qualities -
- The ability to work as part of a motivated, successful team and contribute to this success.
- Excellent communication skills (written and verbal).
- Personable and friendly.

Benefits -
Along with a competitive hourly rate of pay, successful candidates will enjoy a range of benefits that come with this role.
- Opportunity to earn up to £150 per month as a performance related bonus.
- Free parking.
- 2 hours off each month whenever you choose, along with the standard annual leave entitlement.
- Extra annual leave for special events such as moving to a new house and weddings.

If you think you have what it takes to excel in this customer service role then please apply now!