Customer Care Advisor
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Location:
Cardiff
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Sector:
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Job type:
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Salary:
Up to £18688 per annum + Bonus £2,000
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Contact:
Brook Street
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Contact email:
kerry.lewis@brookstreet.co.uk
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Job ref:
CAR/807926_1632149188
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Published:
over 2 years ago
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Expiry date:
1/11/2021
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Startdate:
ASAP
Job Description
Are you outgoing and love helping customers? Love customer services but hate working evenings & weekends? Apply now!
We're looking for a Customer Care Representative to join an industry leader within their growing Inbound Customer Services department. This is an exciting opportunity to join an established business that offers its staff a range of benefits in reward for their hard work.
Your duties will include:
- Answer telephone calls from customers and taking details of their initial query
- Helping resolve queries within their first call
- Escalating any queries outside of your area of expertise and ensuring the customer know what is happening with their query
- Following up requests for further information
- Keeping customers up to date with their query
We're looking for candidates with the following skills & qualities
- Excellent customer service experience is essential ideally within the Care sector
- Great telephone manner, able to speak to people in a professional and caring way
- Numeracy & literacy skills
This is a permanent opportunity with an attractive bonus structure paid quarterly, which can increase your earnings by up to £2000 per year. In addition, there is a generous holiday allowance (26 days + bank holidays), attractive pension and free parking.
Full training will be given to successful applicants, with an initial telephone interview with Brook Street, leading to a telephone interview with the end employer and finally a video conference interview. Due to the nature of this role, working from home isn't an option and the employer would need successful candidates to be on site Monday-Friday 08:00-17:00.
Please apply now!
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