Job Description

Are you outgoing and love helping customers? Love customer services but hate working evenings & weekends? Apply now!

We're looking for a Customer Care Representative to join an industry leader within their growing Inbound Customer Services department. This is an exciting opportunity to join an established business that offers its staff a range of benefits in reward for their hard work.

Your duties will include:

• Answer telephone calls from customers and taking details of their initial query
• Helping resolve queries within their first call
• Escalating any queries outside of your area of expertise and ensuring the customer know what is happening with their query
• Following up requests for further information
• Keeping customers up to date with their query

We're looking for candidates with the following skills & qualities

• Excellent customer service experience is essential ideally within the Care sector
• Great telephone manner, able to speak to people in a professional and caring way
• Numeracy & literacy skills

This is a permanent opportunity with an attractive bonus structure paid quarterly, which can increase your earnings by up to £2000 per year. In addition, there is a generous holiday allowance (26 days + bank holidays), attractive pension and free parking.

Full training will be given to successful applicants, with an initial telephone interview with Brook Street, leading to a telephone interview with the end employer and finally a video conference interview. Due to the nature of this role, working from home isn't an option and the employer would need successful candidates to be on site Monday-Friday 08:00-17:00.

Please apply now!