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Customer Care Advisor

  • Location:

    Cardiff, Wales

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £18688 per annum + Bonus £2,000

  • Contact:

    Brook Street

  • Contact email:

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


  • Startdate:


Job Description

Are you outgoing and love helping customers? Love customer services but hate working evenings & weekends? Apply now!

We're looking for a Customer Care Representative to join an industry leader within their growing Inbound Customer Services department. This is an exciting opportunity to join an established business that offers its staff a range of benefits in reward for their hard work.

Your duties will include:

  • Answer telephone calls from customers and taking details of their initial query
  • Helping resolve queries within their first call
  • Escalating any queries outside of your area of expertise and ensuring the customer know what is happening with their query
  • Following up requests for further information
  • Keeping customers up to date with their query

We're looking for candidates with the following skills & qualities

  • Excellent customer service experience is essential ideally within the Care sector
  • Great telephone manner, able to speak to people in a professional and caring way
  • Numeracy & literacy skills

This is a permanent opportunity with an attractive bonus structure paid quarterly, which can increase your earnings by up to £2000 per year. In addition, there is a generous holiday allowance (26 days + bank holidays), attractive pension and free parking.

Full training will be given to successful applicants, with an initial telephone interview with Brook Street, leading to a telephone interview with the end employer and finally a video conference interview. Due to the nature of this role, working from home isn't an option and the employer would need successful candidates to be on site Monday-Friday 08:00-17:00.

Please apply now!


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