Job Description

Job Title: Customer Care Advisor

Salary: £20,400 plus quarterly bonus

Contract: Permanent

We're recruiting Customer Care Adviser's to join the Wren Kitchens in Barton Upon Humber.

About Wren:

Wren Kitchens are looking for enthusiastic individuals to join the Wren family as they continue to see exceptional growth. They have been successful in venturing across to the USA and opened hundreds of showrooms in the UK and are continuing to expand!

The Head Quarters in Barton Upon Humber is easily accessible via your own transport but also public transport.

About the Role:

The role of a Customer Care Advisor is to provide all Wren customers with positive experiences, being pro-active and helping customers with any queries they may have.

Main Responsibilities:

• Proactively resolving customer queries and issues through various channels of communication.
• Taking ownership of each customer call to provide the best resolution.
• Provide all Wren customers with an exceptional experience.
• Assist stores with any related queries or concerns relating to the systems or processes.
• Identify and report on any processes that could result in a poor customer experience.
• Demonstrate empathy and clear understanding when liaising with customers in a professional manner.

What Wren Offer:

• Free access to our state of the art on site gym, open 24/7.
• Enjoy subsidised meals in our two fantastic restaurants.
• Free on-site parking.
• Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers.
• Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral.
• The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees!
• Free refreshments brought directly to your desk throughout the day.
• Free annual eye tests as well as a contribution to new glasses.
• Fantastic 4 week training programme, with continuous support afterwards if needed.
• Nationally recognised qualifications available after 6 months, also opportunities for progression!

Desired skills and knowledge:

• Ability to take ownership and be pro-active when handling customer queries finding the best resolution.
• Be able to effectively organise and prioritise your own workload.
• Excellent oral and written communication skills.
• Proven ability to thrive in a fast-moving environment.
• Excellent computer skills including Microsoft Office.
• A passion for Customer Service.

If you want to be a part of an incredible success story, please apply now!