Job Description

Would you like to work for a small team in an upbeat, open plan office in the Cardiff area? We have an exciting opportunity for a dedicated Customer Services Administrator to join this established business on a permanent, full-time basis.

On a day-to-day basis, the successful applicant will be responsible for assisting business to business customers with daily and complex issues. This isn't a contact centre / call centre job and the queries come through via the telephone and email. The issues raised can sometimes be complex and require the successful applicant to contact various stakeholders to offer a solution to the customer. For this reason, we're looking for somebody who can think on their feet and be pro-active in their approach to problem solving.

It would be advantageous for the successful applicant to have experience of customer service with mixed-channels (ideally online/email and telephone). Due to the complex nature of the queries, excellent literacy skills are required in addition to a great telephone manner.

There are excellent benefits on offer for the successful candidate, including an attractive salary, up to 5% employer pension contributions, bonus and up to 37 days annual leave (with service) including Bank Holidays. There is also the option for a car purchase on a salary sacrifice scheme.

For more information, please contact Kerry Lewis at Brook Street on (029) 2034 5153.