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Customer Claim Advisor

  • Location:

    Preston, Lancashire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £15600 per annum

  • Contact:

    Stephy

  • Contact email:

    stephy.liu@brookstreet.co.uk

  • Job ref:

    PRE/206191_1547141167

  • Published:

    9 days ago

  • Expiry date:

    9/02/2019

  • Startdate:

    04/02/2019

Job Description

Position: Claims Customer Claims Advisor
Working hours: 37.5 hours per week Monday to Friday between the hours of 8am and 8pm with 1 in 3 Saturdays no Sundays or Bank Holidays
Salary: £15,600 pa
Location: Fulwood, Preston, Lancashire
Work Environment: Office Environment
Start Date: 4th Feb 2019

A fantastic opportunity for an Inbound Customer Claims Advisor to join a reputable insurance company has become available in Fulwood, Preston.

No phone based experience in needed so this is an amazing "foot in" to your career in Insurance and customer services within an office environment.

You will work for an insurance company who works with reputable clients such as Direct Line, British Gas plus more. Due to continued growth you will be joining the expanding department which deal with British Gas customers who would like to make a claim on their white goods.

You will be liaising with claimants, insurers and suppliers to ensure complete customer satisfaction. You will do this by primarily taking inbound calls however you may be required to make some outbound calls and respond to emails as an when. Therefore a fantastic telephone manner and computer literacy are essential. No specific insurance experience is needed to be considered for this role.

We`re looking for candidates with great Customer Service skills gained from either a telephone or face to face environment.

The minimum requirements to be considered for this role are:

2 years customer service experience.

Fun personality

Good typing speed and accuracy

Great telephone manner

You will start on £15600 and be given an opportunity to have a pay review after 12 months service. From there every 12 months with the company you will have further appraisals as well as other opportunities to progress onto other departments. The current General Manager started off in this role - they generally recruit for entry level roles and progress from within so you can rest assured you`ll be looked after.

All sounds good to you? come to join me in our assessment centre then if you are the right person we are looking for, interview will be followed

During your interview, you will take a short maths test, typing test to see what level you`re at - not to catch you out (and don`t worry, you can bring your calculator). You will then take part in a 30 minute face to face interview and know whether you`ve been successful in landing your new career within 24-48 hours!

To apply for this role please send your updated CV or call 01772 252111 for more information.

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